Shipping policy
Shipping Policy
Thank you for shopping with Sakura Lab Diamonds.
Order Processing
In-stock orders are generally prepared for dispatch within [1–3 business days].
Custom, personalised or made-to-order jewellery may require additional production time. Estimated timeframes will be confirmed with you during the ordering process.
Shipping Within Australia
We currently ship within Australia using [Australia Post].
Shipping options, costs and any available tracking will be shown at checkout.
Once your order has been dispatched, you will receive a shipping confirmation and tracking details where available.
Delivery Timeframes
Delivery times begin once your order has been dispatched and may vary depending on your location, carrier delays, public holidays or other circumstances outside our control.
Estimated delivery times
- Metro areas: 2–4 business days
- Regional areas: 3–6 business days
Delivery times are estimates only and may vary depending on destination, carrier delays, public holidays and other circumstances outside our control.
Custom & Made-to-Order Pieces
Custom and made-to-order jewellery may have longer processing times before dispatch. We will provide an estimated production timeframe when your order is confirmed.
Incorrect or Incomplete Addresses
Please check your shipping details carefully before placing your order.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for redelivery.
Lost or Delayed Parcels
If your parcel appears to be delayed or lost in transit, please contact us and we will assist where possible with the shipping provider.
Questions
For any shipping enquiries, please contact us at: